Canvas Support
If you have any technical questions regarding your use of the Canvas™ Learning Management System, please use the Help menu in the left menu to contact Canvas support directly. Support is available 24/7.
Student Success Coach
Contact a Student Success Coach for questions about accessing your course or navigating the technology.
Contact a Student Success Coach:
Email: support@ace.edu
Phone: 1 (800) 280-0307 ext. 1
Chat: click Help in the left menu to Chat with ACE Student Services
Hours: Monday – Thursday: 8:00 a.m. to 9:00 p.m. ET; Friday: 8:00 a.m. to 7:00 p.m. ET
Additional Hours: Staff members will be available on weekends prior to and after a new start.
Saturday before and after a term start only, 10:00 a.m. to 2:00 p.m. (Eastern Time)
Sunday before and after a term start only, 3:00 p.m. to 7:00 p.m. (Eastern Time)
Disability Support Services
Contact Disability Support Services for accommodations to support learning.
Phone: 1 (877) 670-4523
Email: Disability Support Services dss@ace.edu
Accessibility Resources
ACE is committed to providing accessible digital learning experiences for all students. We regularly evaluate our educational technologies to ensure they meet accessibility standards and support diverse learning needs. Review the Accessibility Documentation for more information.
College Support Services
Contact College Support Services for consultation about writing, career services, and disability support.
Email: css@ace.edu
ACE Library
Contact a Librarian with questions about searching and other library-related questions.
Email: library@ace.libanswers.com
Chat: Click the library (book) icon in the Canvas navigation bar and then click the button under Chat with Librarian.
SMS: (317) 671-8578
Hours: 9 a.m. to 5:30 p.m. ET, Monday through Friday (during regular terms)
Student Orientation
Need help getting started? Check out our Student Orientation for step-by-step guidance on everything from navigating your courses to utilizing the library.
Tuition, Payments, and Technology
Have questions about tuition, payments, and technology? Access Student Tuition & Tech Support on the ACE website.
If you have a suggestion for improvement please click here.
View/Download the graphic, How Do I Receive Help in Canvas, as a PDF.